Contact VPNLV
Account tickets are suitable for subscription, billing, refund, and international route issues. Describe the symptoms and your setup before submitting to reduce follow-up questions.
Account Tickets
Tickets are the currently confirmed support channel for issues requiring account status, subscription records, or case review. Sign in to the user panel to submit a ticket and check replies and status in the same place.
Supported Issues
- Questions about monthly subscriptions, data packages, and mid-cycle upgrades.
- Checking payment records for Alipay, WeChat Pay, or USDT.
- Questions about the 14-day no-questions-asked refund.
- International route connections, region selection, and client usage issues.
Handling times vary by issue type, the information that needs to be checked, and the current ticket queue. After submitting, rely on the status and replies shown in the user panel.
Open a TicketEmail Support
The fact sheet does not provide a public email address, so this page does not list unverified email information. For account, payment, or refund records, submit a ticket through the user panel instead of sending details to an unverified address.
Current Channel Status
No public email address
Email is generally suitable for general, non-account information or exchanging longer materials. Until VPNLV publishes an official address, use account tickets as the verifiable support channel.
Because no public email address is available, this page does not promise an email response time.
Telegram Support
The fact sheet does not provide Telegram contact information, so this page does not add an account or group. For account and subscription issues, open a ticket from the user panel so it remains linked to the correct account.
Current Channel Status
No Telegram contact details published
Telegram is generally suitable for general questions and brief conversations. For payment records, subscription status, or refund processing, an account ticket makes it easier to preserve the full context.
Because no Telegram contact details have been published, this page does not promise a response time for that channel.
What to Prepare
Describe the platform you are using, the selected country or region, the steps that led to the issue, and any message shown by the page or client. VPNLV supports Windows, macOS, iOS, Android, and Linux; include the relevant platform name in your ticket.
For billing issues, specify whether you use a monthly subscription or a data package. Monthly subscription data resets each month on the activation date, while the price difference for a mid-cycle upgrade is prorated by the remaining days. Data packages remain available until used and never expire. Explaining the billing method helps support staff identify what to check.
Do not post account credentials, subscription details, or payment records on public pages. Put information that needs to be verified in a ticket after signing in, and share only what is necessary to resolve the issue.